How QSC Works.......

1. It starts with real estate agents and other service professionals committed to higher professional standards.

2. The service professionals attend specialized training on how to deliver the best service in the industry.

3. They commit to follow a service process so that they consistently perform the same critical service steps with every customer.

4. They provide a written guarantee of service to every customer up front and explain the services they provide in detail.

5. After the service has been provided, an independent company sends the customer a customer satisfaction survey asking detailed questions on the service provided.

6. An overall customer satisfaction rating compiled from returned surveys, along with other details, is made available to the public on the QSC website: http://www.qualityservice.org/.